Privacy Policy

Introduction

This Privacy Policy explains how ITEA Health, PLLC collects, uses, shares, and safeguards your personal information when you visit our website (the "Site"), or engage with our services (collectively, our "Services"). As a locum tenens company connecting healthcare facilities with top talent, protecting your privacy is our top priority. By accessing or using our Site or Services, you consent to the terms of this Policy, including our collection, processing, and storage of your information. We reserve the right to update this Policy from time to time, and we encourage you to review it periodically. Continued use of our Services after changes constitutes your acceptance of the revised Policy.

Data Controller

ITEA Health, PLLC is the data controller of your personal data. For purposes of this Policy, "we," "us," or "our" refers to ITEA Health, PLLC and its affiliates.

Personal Information We Collect

We collect information to provide and improve our Services, such as matching healthcare professionals with temporary assignments. We may collect the following categories of information:

Data You Provide Directly

When you create an account, apply for positions, submit inquiries, sign up for communications, respond to surveys, or otherwise interact with us, we collect:

• Personal Identifiers: Name, email address, mailing address, phone number, date of birth, government ID numbers.

• Professional Information: Job title, employer, qualifications, resumes/CVs, work history, references, certifications, licenses.

• Contact and Communication Preferences: Email, SMS/text, phone preferences; emergency contacts.

• Account Security: Login credentials, security questions.

• Other: Messages sent via email, SMS/text, phone, or forms; payment information (if applicable).

This information may be provided through electronic forms, paper documentation, email, or verbally to our representatives.

By providing your mobile phone number, you expressly consent to receive text messages from us regarding required notifications (e.g., assignment updates, credential expirations, schedule confirmations) and optional communications (e.g., marketing messages, surveys, industry updates). Consent is not required for our Services; message frequency varies; standard message and data rates may apply. You can opt-out at any time by replying "STOP" to any message, adjusting preferences in your account, or emailing info@iteahealth.com. Reply "HELP" for assistance. We do not share or sell your SMS consent or phone number for marketing purposes.

Data from Third-Party Sources

We may collect or supplement information from:

• Identity verification services.

• Professional licensing boards.

• Background check providers.

• Reference check services.

• Healthcare facilities or partners.

• Insurance providers.

• Data brokers.

• Conference attendee lists.

• Analytic firms.

Automatically Collected Data

When you visit the Site or use our Services, we automatically collect:

• Device Information: IP address, browser type and version, device identifiers, time zone, operating system, platform, access times.

• Usage Information: Pages viewed, clickstream data, navigational data, page response times, download errors, length of visits, interaction details (e.g., scrolling, clicks, mouse-overs), referring websites or search terms, location data (e.g., country by IP address). This is collected via cookies, pixels, and similar technologies (see "Cookies and Tracking Technologies" below).

We collect only the minimal data necessary to maintain and improve our Services.

You can visit the Site without providing personal data that identifies you as an individual. However, to use certain features (e.g., applying for positions, receiving newsletters), you may need to provide personal information. If unsure about mandatory information, contact us at info@iteahealth.com.

Use of Information

We use your information for the following purposes:

• Provide and improve our Services, including matching professionals with assignments and facilitating placements.

• Communicate with you about positions, updates, inquiries, or customer support.

• Send notifications via email, SMS/text, or phone (if opted in).

• Perform background checks, credential verification, and qualification matching.

• Administer the Site (e.g., troubleshooting, data analysis, testing, research, surveys).

• Personalize content and experiences based on preferences.

• Measure advertising effectiveness and deliver relevant ads.

• Comply with legal obligations, such as responding to subpoenas or government requests.

• Detect and prevent abuse, fraud, or security incidents.

• Conduct internal research, auditing, and technological development.

• Fulfill contracts or pursue legitimate business interests, such as website maintenance and statistical analysis.

Automatically collected information is used to identify potential abuse and generate non-identifying statistical insights. We may use automated processing for tasks like application screening, communication triggers, and website personalization, with human oversight for significant decisions (see "Automated Processing" below).

Sharing of Information

We do not sell your personal information. We may share it only with:

• Service Providers: For website operation, communications, business support, or analytics (bound by confidentiality).

• Healthcare Facilities or Partners: With your consent, for placement purposes.

• Corporate Affiliates: Within our group for processing and support.

• Legal or Regulatory Authorities: When required by law, to protect rights/safety, investigate fraud, or comply with legal processes.

• Successors: In mergers, acquisitions, or asset sales.

We may also share aggregated, non-identifiable data for research or statistical purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., pixels) to enhance browsing, analyze traffic, remember preferences, and personalize content. Cookies include:

• Strictly Necessary: For Site operation (e.g., login).

• Analytical/Performance: To track visitors and improve functionality.

• Functionality: To recognize returning users and personalize experiences.

• Targeting/Advertising: To record visits and serve relevant ads; may involve third-party networks.

We use these based on contract performance, legitimate interests, or your consent where required.

Most browsers accept cookies automatically, but you can disable them via browser settings or our cookie consent center. Disabling may limit Site functionality. We honor Global Privacy Control (GPC) and "Do Not Track" signals.

For more on opting out of advertising cookies, visit: globalprivacycontrol.org, networkadvertising.org/managing/opt_out.asp, www.youronlinechoices.eu, www.youradchoices.ca, or www.aboutads.info/choices. You can also opt out of Google Analytics if you would like.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, modification, or disclosure. This includes secure servers in controlled environments. However, no transmission over the Internet is guaranteed secure. You are responsible for keeping your login credentials confidential.

If a security breach occurs, we will notify you electronically where required. To withdraw consent for electronic notices, email info@iteahealth.com.

International Data Transfer

Your information is processed and stored in the United States. If you are outside the U.S. (e.g., in Europe), your data will be transferred to the U.S., which may not have equivalent data protection laws. By using our Services, you consent to this transfer and processing in accordance with this Policy.

Data Retention

We retain your information as long as necessary for the purposes outlined, or as required by law. Retention periods include:

• Account Information: Retained for 20 years for account maintenance and legal compliance.

• Application Data: Retained for 3 years for account maintenance.

• Communication History: Retained for 5 years for account maintenance.

• Background Checks: Retained for 7 years for legal compliance.

• Login/Security Data: Retained for the duration of the account for security purposes.

• Marketing Preferences: Retained for 2 years for account maintenance.

• Website Analytics: Retained for 13 months for technical purposes.

Periods start from last activity. Legal holds may extend retention; earlier deletion is available upon request. We conduct annual reviews. Anonymous/aggregated data may be retained indefinitely.

Your Rights

Depending on your location (e.g., if you are a European or California resident), you may have rights including:

• To be informed about your data.

• Access, correct, or delete your data.

• Restrict or object to processing.

• Data portability.

• Opt-out of automated decision-making/profiling.

• Withdraw consent.

• Opt-out of marketing (via "unsubscribe" links, "STOP" replies, or contact).

For European residents, we process data to fulfill contracts or pursue legitimate interests; data may transfer outside Europe (e.g., to Canada/U.S.).

To exercise rights, contact info@iteahealth.com. We will not discriminate against you for exercising rights. If unsatisfied, complain to your data supervisory authority.

California residents: See CCPA-specific rights [Link Placeholder].

Automated Processing

We use automated tools for:

• Application screening (e.g., credential verification, matching).

• Communication automation (e.g., notifications, reminders).

• Website personalization (e.g., job recommendations).

All significant decisions involve human review. You can opt-out, request intervention, contest decisions, or receive explanations by contacting us.

Children's Privacy

Our Services are not for children under 13 (or 16 in some jurisdictions). We do not knowingly collect their information. If we learn of such collection, we will delete it promptly. Contact us at info@iteahealth.com if you believe we have child data.

Links to Other Websites

Our Site may link to third-party sites not controlled by us. We are not responsible for their privacy practices. Review their policies when leaving our Site.

Changes to This Policy

We may update this Policy, posting changes here with an updated effective date. For material changes, we may notify you via email or Site notice. Your continued use constitutes acceptance.

Contact Information

For questions, rights exercises, or concerns, contact us at info@iteahealth.com